Complaints
How to make a complaint
At ARX Rural Risks, we are committed to providing our clients and brokers with the highest level of service. If you feel at any time that this is not up to the standard you would expect, please do get in touch, as we would like to do our best to resolve the situation and improve our services.
You may contact us at:
Email; complaints@arxruralrisks.gg
Post: Block A, Second Floor, Lefebvre Court, Lefebvre Street, St Peter Port, Guernsey, GY1 2JP
We undertake to:
Try to resolve the complaint within three (3) working days and write to you confirming if we have done so;
Acknowledge any formal complaints promptly; and,
Respond fully to your concern or complaint within four (4) weeks or less. If, for any reason, this is not possible, we will write to you to explain why we have been unable to conclude the matter quickly. If we have been unable to resolve your complaint within eight (8) weeks, we will write to you explaining why this has not been possible.
Final Point of Contact
If you feel dissatisfied with the final response to your complaint, please refer your complaint to the Channel Islands Financial Ombudsman.
You may contact them at:
Telephone: +44 1534 748 610
Email: enquiries@ci-fo.org
Website: www.ci-fo.org
Post: Channel Islands Financial Ombudsman, PO Box 114, Jersey, Channel Islands, JE4 9QG